Lead Executive Office Profile
The EFDA demonstrates its ability to consistently deliver quality services that meet customer and regulatory requirements by implementing the principles of the Quality Management System outlined in ISO 9001:2015 (Quality Management Systems – Requirements).
Since 2011, the EFDA Quality Control Laboratory has been in compliance with ISO/IEC 17025:2017 and is internationally recognized as a competent laboratory for testing pharmaceutical products. The medical device laboratory is certified under ISO/IEC 17025:2017 for condom and supply testing. Additionally, medicine inspection is accredited under ISO/IEC 17020:2017.
EFDA’s Quality Management Systems undergo regular assessments, audits, and management reviews to ensure continuous improvement. These systems are thoroughly documented in the Quality Manual, which includes the Quality Policy Statement, Mission Statement, Vision Statement, and Quality Objectives. The Authority also follows a roadmap for the quality management system.
To ensure sustainable service provision, EFDA implements a risk management system in accordance with national and international guidelines to mitigate risks that could impact the achievement of objectives outlined in the Strategic Plan. The Authority has developed a Risk Management Framework to address risks and response to potential risks and disasters that could hinder performance and ability to deliver essential services.
By adopting ISO 9001:2015 and implementing a comprehensive risk management framework, EFDA has achieved significant milestones, including:
- Enhanced customer satisfaction
- Increased efficiency, productivity, and effectiveness
- Improved internal management and decision-making
- Strengthened credibility and public image
- A culture of continual improvement